Shipping policy

DELIVERY AND SHIPPING TERMS

1. Shipping Cost

Shipping is free on all orders within Türkiye. There is no minimum order value.

For international deliveries, the shipping cost is shown separately in the cart and at checkout, depending on the destination country.

2. Preparation and Delivery Time

  • Your order is prepared and handed to the courier within 2 business days at the latest after payment is approved.
  • We ship with DHL. Average transit time within Türkiye is 1–3 business days and may vary by region.
  • Courier companies do not operate at weekends or on public holidays, so orders placed on those days are processed on the next business day.
  • The maximum legal delivery period is 30 (thirty) days from the date the order reaches us.

3. Tracking

When your order is dispatched, your DHL tracking number is sent to your email address. You can follow the status of your shipment in real time on the DHL website using this number.

4. Packaging

A significant part of our range is ceramic, porcelain and glass. Fragile items are wrapped individually in foam and bubble wrap and shipped in suitable boxes together with shock-absorbing filler.

5. What to Check on Delivery

Always inspect the outer packaging before accepting your parcel. If the box shows signs of crushing, tearing, water damage or having been opened:

  • Do not accept the delivery,
  • Ask the courier to record a damage report,
  • Contact us the same day.

Where a shipment is accepted without a damage report, the courier company's liability ends, so claims for shipping damage reported afterwards cannot be met.

6. Undeliverable Shipments

If nobody is at the address, the courier will normally attempt a second delivery and/or hold the parcel at the nearest branch. For orders that are not collected within the holding period and are returned to us, the price of the goods is refunded; if redelivery is requested, the shipping cost is payable by the buyer.

7. Address Details

To ensure smooth delivery, your full address, current mobile number and email must be entered correctly when ordering. ViraCasa cannot be held responsible for delays caused by an incorrect or incomplete address.

8. Contact

You can reach us about anything to do with shipping and delivery:
Phone: 0544 665 17 80
Email: info@viracasa.com